Planscape Business Interiors Ltd
Your Investment: Protected for the Long Term
Comprehensive after-sales support to maximise the value and longevity of your new environment.
At Planscape, we believe that a successful project handover is not the end of our relationship, but the beginning of our long-term partnership. Your new interior is a significant investment, and our commitment is to ensure it continues to perform, adapt, and provide value for years to come.
Our After-Sales Support service is designed to provide you with complete peace of mind, offering a responsive, reliable resource for any needs that arise after our installation team has left the site.
Planscape Business Interiors For Hospitality
How to Access Your Support
We make the process of getting post-project support simple and efficient, ensuring you always know who to turn to.
1. Your Dedicated Point of Contact
Your relationship with your Planscape Account or Project Manager continues long after project completion. They remain your familiar point of contact, ready to assist with their in-depth knowledge of your project and products.
2. Efficient Request Assessment
Simply contact our team with your query or requirement. We will promptly log the request, assess the situation—whether it’s a warranty claim, an order for additional items, or a service call—and confirm the plan of action with you.
3.Coordinated Resolution
We manage the entire resolution process. Our team will coordinate with suppliers, service engineers, or our own installation teams to implement the solution efficiently and with minimal disruption to your daily operations, keeping you informed at every stage.
Planscape For Hospitality
A Commitment to Your Ongoing Success
Your environment will inevitably evolve, and our support is structured to evolve with you. We provide a seamless and proactive service to protect your assets, support your team, and ensure your space continues to meet the demands of your organisation.
Our after-sales support includes:
Warranty Management & Product Support: We act as your advocate. In the unlikely event of a product fault, you make one call to us. We manage the entire warranty claim process with the manufacturer on your behalf, from assessment and reporting to coordinating the repair or replacement, saving you valuable time and administration.
‘Day 2’ Services: Additions & Reconfigurations: As your teams grow or your operational needs change, we are here to help. We can procure additional furniture that matches your original specification perfectly, ensuring aesthetic consistency. We also provide expert advice and support for reconfiguring your existing layout to meet new requirements.
Proactive Care & Maintenance Guidance: To extend the life of your furniture and finishes, we provide you with comprehensive care and maintenance guides. We offer practical advice on cleaning, servicing, and looking after your assets to keep them looking and functioning at their best.
Asset Management & Relocation Support: We help you manage your furniture assets effectively. Whether you are planning an internal re-organisation (‘churn management’) or a complete office relocation, our team can assist with inventory audits, disassembly, transport, and re-installation of your existing furniture.
Planscape
A Partnership you can Rely on.
Choosing Planscape means investing in a relationship built on trust and reliability. Our After-Sales Support is our promise to stand behind our work and be there for you, whatever the future holds.
For any post-project requirements, please contact your account manager or our central support team. We are here to help.
0800 612 9608
Unit T3, The Maltings, Stanstead Abbotts SG12 8HG
sales@planscape.co.uk